Business conditions

Holandské květí s.r.o. company with registered office at Náchodská 137, Prague 9 - Horní Počernice
IČO: 27111555, VAT number: CZ27111555

1. Basic provisions

These sales and delivery conditions (hereinafter referred to as conditions) are an integral part of all purchase contracts concluded using the Internet by the seller (Holandské květni s.r.o., hereinafter referred to as "the seller") for the delivery of flowers offered on its website pageoihana.info and shop.holandskekvetiny.cz. 

2. Order 

1. The customer orders flowers by e-mail using the website. Goods or services can also be ordered in writing or by telephone, while an order by fax is also considered a written form.

2. The purchase contract is concluded on the basis of the order by the delivery of the goods.

3. The order must also contain the following information:
• type of goods, required quantity and modification
• maximum price (when using the point "custom selection")
• name (name, company) and address of the customer
• required date of delivery and place of delivery (name/name, company/address of the recipient), if the recipient is different from the customer
• phone number , e-mail or fax of the customer and recipient

3. Delivery time

For the delivery of goods, the delivery date is generally within 24 hours of receiving the order. The seller can agree on a delivery date individually with the customer (express delivery can also be negotiated). Delivery means delivery to the specified location. If the consumer requests special individual adjustments to the goods, then the delivery date is determined when discussing these adjustments with regard to their difficulty.

4. Subject of fulfillment

The range of goods can be found on the above website under the individual points in the e-sales section.

5. Product price

Product prices are determined by the price list valid on the day the order is delivered. List price means the price including VAT. The seller reserves the right to change the price lists, but the price cannot be changed after the order has been placed. In the case of a non-standard request by the customer for the composition and modification of the goods using the "own selection" point, the price is determined by individual calculation of the seller's price, taking into account the requirements specified by the customer and the prices of the individual components listed in the price list, with the understanding that the total price (without shipping) must not exceed the order given maximum price. If it would not be possible to reach the maximum price specified by the customer, taking into account the specified selection parameters (the calculated price will exceed the specified maximum price), the seller is obliged to inform the customer of this fact without unnecessary delay and request his decision.

6. Payment terms

1. Payment for the goods, including shipping, is paid by the customer at the time of confirmation of the order according to the options offered.
(PayU, payment card, payment at the store).
2. For special, individually requested modifications, a deposit of 50% of the expected total price is paid in advance after ordering the goods. This deposit is included in the total purchase price.
3. In exceptional cases determined by the seller, the price is paid by cashless transfer to the seller's account.

7. Transfer of ownership, risk of accidental destruction

1. The buyer acquires ownership of the goods upon full payment of the purchase price.
2. The risk of damage to things or accidental destruction of things passes to the buyer upon delivery of the goods to the place designated by the buyer.

8. Transportation

1. Transportation is provided by the seller at the expense of the customer, unless the customer explicitly states in the order that he will collect the goods or arrange the transportation himself.
2. A flat rate of CZK 199 including VAT is paid for the transport of goods carried out by the seller within Prague, for transport outside Prague the price will be automatically calculated when ordering after entering the delivery address.
3. The amount for transport is payable in the same way as the price of the goods.

9. Liability for defects, complaints

1. Due to the nature of the delivered goods, if they are perishable goods, the seller is only responsible for defects existing at the time of delivery (acceptance) of the goods.
2. The buyer is obliged to complain about defects in the quality and quantity of the delivered goods immediately upon receipt. In the event of a justified complaint, the buyer has the right to exchange for faultless goods or cancel the contract.

10. Withdrawal from the contract, force majeure, compensation for damages

1. The buyer does not have the right to withdraw from the contract in the sense of para. § 53 par. 6 municipalities disciple. (Section 53 paragraph 7 letter c) municipal act.).
2. In the event that there are insurmountable obstacles on the part of the seller, for which he cannot make the delivery within the agreed period, he has the right to postpone the delivery of the goods or the performance of the service by the necessary time, during which the obstacle lasts, but he is obliged to communicate this fact to the customer, who is entitled in such a case withdraw from the contract. However, he is obliged to notify the seller of the exercise of this right without undue delay.

11. Costs of using remote communication means

1. The costs of the website and its management are borne by the seller. Consumers can access the site at no charge to the seller.
2. The consumer bears the costs of his communication with the website.

12. General and final provisions

Unless otherwise stipulated in these Terms and Conditions, the relevant provisions of the Civil Code apply to contracts concluded on their basis.

13. Changes to sales and delivery conditions

The seller is entitled to changes to these sales and delivery conditions. The conditions change on the day they are published on the website. Conditions cannot be changed for the delivery of goods that have already been ordered.

14. Rules for making payments by customers through the PayU System

1. Only persons who have the right to use a certain tool, on the basis of which the payment is processed, are authorized to make payments through the PayU system, especially in the case of payment by card, only the holders of the given card. Any misuse will be immediately reported by the operator to the relevant department of the Police of the Czech Republic.
2. The user should make the appropriate form or other solution enabling payment available to the customer on their website. The payment data is then automatically sent to the system partner via the PayU system.
3. The moment the customer confirms the transaction form on the user's website and chooses a payment method through the PayU system, he is automatically redirected to the appropriate pages: in the case of card payment, to the website of the partner of the PayU system, which performs authorization and clearing operations; in the case of payment using an online transfer to the website of a partner of the PayU system, i.e. the relevant bank; for other payment methods, then to the website of the partner of the PayU system, i.e. the relevant institution processing the given payment method.
4. To complete the payment, the customer should confirm it on the website of the relevant partner of the PayU system according to the rules set by that partner. The payment cannot be completed if the customer changes any data while making this payment.
5. The operator is not involved in the provision of goods or services offered on user websites. Therefore, the operator is not responsible for the goods or services that are paid for through the PayU system, nor for the fact that the contract concluded between the user and the customer, in which payment was made through the PayU system, will be properly executed and fulfilled.